Royal Mail is being fined for 11.7 million pounds. Why ? Because in 2005 more than 14 million letters and parcels it handled were lost, stolen, damaged or tampered with (including a couple of mine). This huge number, however, represents only about 0.07% of all the mail Royal Mail handles, with 22 billion letters being sent and arriving safely each year. Furthermore, it represents only about half of all the mail that was lost two years ago, which denotes a big improvement. Still ... 14 million ?!!